FAQs

Motomentum HQ
4623 Northwest Pkwy
Hilliard, OH 43026
844-344-8644
help@motomentum.com

Warehouses
Want to see all our shipping locations? Check out our Contact Page for the full list.

Visit Our Store
Stop by our Hilliard shop—open Monday to Friday, 9am to 5pm, by appointment. We’d love to see you!

Of course—we love spreading the Motomentum love! Just let us know you’d like some stickers when you place your order (or shoot us a quick message with your order number), and we’ll be sure to toss a few in.

We sure do! Motomentum Gift Cards can be purchased in $10, $25, $50, $100, $250, & $500 denominations. Currently, all of our gift cards are digital, so you can email them directly to your recipient, and they should receive them within a few hours. Click here to shop Motomentum Gift Cards.

You can find all our current discount codes and deals in one handy spot right here. Check it out anytime to snag the latest savings!

It’s easy — and free! Just create a Motomentum account, and you’ll automatically be enrolled in the MotoMoney Loyalty Program. From there, you’ll start earning points on eligible purchases right away. No extra steps or sign-ups required. If you already have an account, view your Loyalty account and make sure your status is turned on (green).

It’s easy — and free! Head on over to our Membership page to sign up. We’ll email you all the details, plus your exclusive Motomentum Members-only coupon code.

We accept Apple Pay, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Venmo, & Visa. We also offer a "Buy Now, Pay Later" option with Shop Installments through Shop Pay.

Certainly! If your order is eligible, you can choose Shop Pay at checkout and select their installments option. Additionally, you'll be able to see the breakdown on any item that's eligible.

Once you place your order, we get moving fast! There’s a short 1-hour window where changes or cancellations may be possible, but after that, your order is already on its way. Please contact us to find out if your order is able to be canceled. If you need to make a return, no worries—you’ll just need to wait until your items arrive. Please see our Shipping Policy for more details.

No worries—we’re here to help! If there’s an issue with your order, just reach out to us at help@motomentum.com, go to our contact page, or give us a call at 844-344-8644. Our team will jump on it right away to make things right.

Absolutely! If you ordered the wrong size or color, we’d be happy to help you with an exchange. Some orders may even qualify for our Fit Promise Exchange. Just reach out to us at help@motomentum.com or call 844-344-8644, and we’ll guide you through the quick and easy process.

Great question! Closeouts, open box items, and gift cards are all final sale, so they can’t be returned or exchanged—even if they don’t fit. If you’re unsure about sizing or fit before you buy, feel free to reach out—we’re always happy to help you pick the right item the first time.

Motomentum accepts returns within 45 days of delivery, as long as items are unused, unaltered, and in resellable condition with all original packaging, tags, accessories, and paperwork included (some exclusions apply). See our full Return Policy or start a return from your orders page.

Not sure if a part fits your ride? No problem—we’ve made it easy! You’ll find a fitment tool right on every product page (and on our homepage) to help you check compatibility with your vehicle. If you’re still unsure, just reach out—we’re always happy to help you find the right fit.

At Motomentum, we stand behind the products we sell because we only carry brands we trust. Most of our items are covered by the manufacturer’s warranty, but don’t worry—we’re always here to help. If you ever run into an issue, reach out to us first. We’ll gladly assist with warranty questions and help you navigate the process to make sure you’re taken care of.

In many cases, yes we do! We’re all about giving you the best deal, so if you find a lower price elsewhere, let us know. You can check out all the details in our Price Match Policy.

On every product page, right below the "Add to Cart" button should be an indicator for Stock. There is "In Stock", which means there are plenty; there is "Low Stock", which means stock is in short supply, so you should consider ordering soon; then there is "Out Of Stock", which means there are none in stock, and you are unable to order at this time. However, you can always contact us, and we may be able to give you an idea of when it should be available again.

If you’re in the continental U.S., odds are good you’re getting free shipping. And how fast is it? Most orders arrive in 2–3 days. Sometimes faster, especially if a warehouse near you is locked and loaded.

We ship most items free of charge, unless it’s the kind of thing that won’t fit in your trunk (unless you drive a box truck). Oversized stuff may cost a little extra—but we’ll always keep it real with you upfront.

Need it even quicker? At checkout, you’ll usually have 2 express options ready to go—because sometimes, you just can’t wait.

Bottom line: we want you to get your gear fast, at the best price, with no surprises. Check out our Shipping Policy to see all the details.

Absolutely! Just give us a quick shout before you order so we can double-check things for you. Since we ship from multiple locations across the country, your item might not be at our HQ—but don’t worry, that usually means it’ll reach you even faster!

You bet we do! We’re proud to ship to over 130 countries, so no matter where you call home, we can get your gear to you.

Go to your account page, find the order you wish to track & click on it. Under your order number, you can find your tracking number & the carrier it was sent with. Below your tracking number will be your shipment's progress, but you can also click on your tracking number to see more details on the carrier's site. You should also receive an email with your tracking information as well.